Privacy Policy

Last updated: 30 November 2025

1. Who We Are

We are Centurion Networks LTD, a company registered in England and Wales, Company Number 16781144 (“Centurion Networks”, “we”, “us”, “our”).

We provide server hosting services, currently focusing on game servers and, in future, VPS and related hosting services.

We act as a Data Controller for the personal data we collect about you when you use our website, customer portal and services.

2. How to Contact Us

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

• Email: [email protected]

3. What Data We Collect

3.1 Account and Contact Information

• Name
• Email address
• Billing address (where provided)
• Country of residence
• Company name (if applicable)

3.2 Payment and Billing Information

• Transaction details (amount, date, payment method)
• Partial card details provided by our payment processors (where applicable)

We do not store full card numbers or CVV codes. Payments are processed via third-party providers such as Visa, Mastercard, PayPal and Stripe.

3.3 Service Usage Information

• IP address and approximate location inferred from IP
• Login dates and times
• Server identifiers, configuration details and resource usage
• Logs relating to service performance, security and error monitoring

3.4 Website and Cookies

When you use our website or client area, we collect:

• Standard web server logs (IP address, user-agent, pages viewed, timestamps)
• Cookie data (see “Cookies” section below)

4. How We Use Your Data

We use your personal data for the following purposes:

• To create and manage your account.
• To provide, maintain and support our hosting services.
• To process payments and manage billing, refunds and chargebacks.
• To communicate with you about your services, including support responses, service announcements and important updates.
• To monitor and improve the performance, reliability and security of our infrastructure.
• To comply with legal obligations, including tax, accounting and law enforcement requests.

We rely on the following legal bases under the UK GDPR:

• Contract – where processing is necessary to provide the services you have requested.
• Legal obligation – where we must comply with law (e.g. accounting, anti-fraud).
• Legitimate interests – for security, service improvement, and preventing abuse (balanced against your rights and freedoms).
• Consent – for certain optional cookies or communications, where applicable.

5. Cookies

We use cookies on our website and client area. By using our website, you agree to the use of cookies as described in this Policy.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit.

5.2 Types of Cookies We Use

• Strictly necessary cookies – Required for the site to function (e.g. login, session management, security). These cannot be switched off in our systems.
• Preference / functional cookies – Remember your settings such as language or display preferences.
• Analytics cookies (if used) – Help us understand how our website is used (e.g. page visits, navigation paths) so we can improve our services.

We may use both first-party and, where applicable, third-party cookies (e.g. from analytics providers).

5.3 Managing Cookies

You can usually configure your browser to block or delete cookies. However, disabling strictly necessary cookies may impact the functionality of the site and your ability to log in or manage your services.

6. Data Sharing and Transfers

We do not sell your personal data.

We may share your personal data with:

• Payment processors (e.g. PayPal, Stripe, card processors) to handle payments and refunds.
• Infrastructure providers (e.g. data centres, hosting providers) as necessary to provide our services.
• Professional advisers (e.g. accountants, legal advisers) where needed.
• Law enforcement or regulatory authorities where we are legally required to do so or where it is necessary to protect our rights, our customers or others.

Some of our providers may be based outside the UK. Where this is the case, we will take appropriate steps to ensure that your data is protected in line with UK data protection rules (for example, using appropriate contractual safeguards).

7. Data Retention

We retain personal data for as long as necessary to:

• Provide you with services.
• Comply with legal and tax obligations.
• Resolve disputes and enforce our agreements.

Account and billing records may be kept for a period required by law (for example, typically up to 6 years for accounting records in the UK), after which they will be securely deleted or anonymised.

8. Your Rights

Under UK data protection law, you have rights including:

• Right of access – to request a copy of the personal data we hold about you.
• Right to rectification – to correct inaccurate or incomplete data.
• Right to erasure – to ask us to delete your data in certain circumstances.
• Right to restriction – to ask us to restrict processing in certain cases.
• Right to data portability – to receive your data in a structured, commonly used format in certain circumstances.
• Right to object – to object to certain processing based on our legitimate interests.
• Right to withdraw consent – where we rely on consent (e.g. certain cookies or marketing), you can withdraw it at any time.

To exercise any of these rights, please contact us using the email provided above. We may need to verify your identity before responding.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

9. Children

Our services are not designed for children under 13, and we do not knowingly collect personal data from children under this age. If you believe we have collected such data, please contact us so we can delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will indicate the latest revision date at the top of this page. Continued use of our website or services after changes are made constitutes your acceptance of the updated policy.